FAQ


Why choose our NEOSILK silk bonnets?

At HayaaMastoura, each bonnet is designed to combine elegance, comfort, and high quality. Whether you choose our mulberry silk or our milk silk, you're choosing more than just an accessory: you're treating your hair and skin to a truly soft experience.

✨ Mulberry silk, renowned for its exceptional fineness and luxurious feel, protects your hair from breakage, preserves natural moisture and limits frizz. It is perfect for sensitive scalps and textured, curly or damaged hair.

🥛 Milk silk, rare and innovative, is an exceptional material with a silky texture close to the skin. Rich in natural amino acids, it soothes, moisturizes and provides unparalleled comfort, even to the most sensitive skin.

🌿 Natural, breathable, and certified, our silks are selected for their impeccable quality. Each cap is then carefully crafted to offer you a comfortable, chic, and durable fit.

Because taking care of yourself starts with the details.

Composition of our hats

Material: Made from 100% natural mulberry silk, this fabric combines finesse, softness and strength for everyday comfort.

Quality: We use grade 6A silk with 22 momme, recognized as the highest quality available. Each fiber is carefully selected to ensure a luxuriously soft texture.

Certification: Our silk is Oeko-Tex certified, which ensures the absence of harmful substances. A healthy material, respectful of your skin and the environment.

How to place an order on our website?

Browse freely through our collections, select the
desired items, then let yourself be guided by our ordering process
simple and secure.

What are the delivery times and options?

Our orders are carefully shipped within 24 hours. Delivery is estimated between 3 and 5 business days depending on your location. We mainly work with Mondial Relay and Colissimo.

Do you offer international shipping?

Yes, we also ship to the following countries: Germany, Austria, Belgium, Spain, Italy, Luxembourg and the Netherlands.

How do I track my order?

As soon as your order is shipped, a tracking link will be sent to you by email to allow you to follow its progress in real time.

Can I modify or cancel my order after validation?

Any order is considered firm from the moment it is paid.
A confirmation email will be sent to the address provided by the buyer.

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, and other solutions.
secure payment methods.

Is payment secure?

Absolutely. All transactions made on our site are protected.
by an SSL encryption protocol and processed via certified partners,
guaranteeing security and confidentiality.

Can I return an item?

You have 14 days from receipt of your order to make a return, provided that the items are intact, unworn and in their original packaging.

How to make a return?

Simply contact us at hayaamastoura@gmail.com. Return shipping costs will be your responsibility. We'll guide you step by step to ensure a smooth and hassle-free experience.

What is the reimbursement period?

Upon receipt and inspection of your return, the refund will be issued within 10 working days, according to your initial payment method.

How to contact us?

Our dedicated team is available 24/7. You can contact us at hayaamastoura@gmail.com or via our online contact form.

Do you offer personalized support?

Yes. We are committed to providing you with a tailor-made service. For any advice,
assistance or special request, do not hesitate to contact us. We
We will be delighted to assist you.